What This FAQ Covers and How to Use It
We have organised the answers here by the questions that come up most often — account setup, wallet deposits via bKash, Nagad, and Rocket, withdrawal steps, and what to do when something does not go as expected. Each answer describes the actual process, not a vague pointer to another page. If you are trying to add funds through your Nagad app, for
example, the answer explains the exact flow: open the app, navigate to Send Money, enter the account number shown in your t9777 deposit screen, confirm your PIN, then check your account wallet for the credit. Availability and eligibility depend on your local law and the regions we support, so read each answer in that context. Where an answer mentions bKash or Rocket,
it applies to the same send-and-confirm flow with those respective apps. For anything time-sensitive or specific to your account, reach out through our live chat rather than relying on a general answer here.
- bKash
- Nagad
- Rocket
- Account Wallet